Last Updated: 3 November 2026 At Ultrapeak, we take product quality and customer satisfaction seriously. Since our products are packaged consumable wellness products, we follow specific return and refund guidelines to maintain product safety and hygiene. 1. Return Policy We generally do not accept returns or exchanges for products that have been correctly delivered in good condition. However, we accept genuine complaints involving: • Damaged products received during delivery. • Incorrect products delivered. • Missing products or items from an order. • Defective or compromised packaging. • Manufacturing defects or verified product quality issues. Nothing in this policy limits any consumer rights or remedies available under applicable law. 2. Reporting an Issue If you receive a damaged, defective, incorrect or incomplete order, please contact us within 48 hours of delivery, wherever reasonably possible, so that we can investigate promptly. Please share: • Your order ID. • Registered mobile number or email address. • Clear photographs or videos showing the issue. • A brief description of the problem. Our team will review your complaint and guide you through the resolution process. The 48-hour reporting request is intended to help us investigate delivery and product issues and does not restrict any statutory consumer rights. 3. Refund Eligibility A refund or replacement may be considered in the following situations: • Incorrect product delivered. • Product received in damaged or defective condition. • Verified manufacturing or quality issue. • Order cancelled by us because we cannot fulfil it. • Successful payment deducted without a corresponding confirmed order. • Other situations where a refund is required under applicable law. All complaints will be reviewed fairly and in accordance with applicable consumer protection requirements. 4. Refund Process Once a refund is approved: • Prepaid order refunds will generally be initiated to the original payment method.

ULTRAPEAK• Refunds for eligible cancelled orders will be initiated after confirmation. • Refund processing generally takes 5–10 business days after approval, depending on the payment provider and banking institution. The actual time taken for the amount to reflect in your account may vary. If a refund is delayed beyond the expected timeline, please contact our support team. 5. Replacement Policy Where a product is received damaged, defective or incorrect, we may offer a replacement or refund depending on the nature of the complaint, product availability and applicable consumer rights. We will communicate the available resolution after reviewing the complaint. 6. Order Cancellation Customers may request cancellation before an order is dispatched by contacting our customer support team. Once an order has been dispatched, cancellation may not be possible. Any eligible cancellation or refund will be handled in accordance with applicable consumer protection laws. No cancellation charge will be imposed contrary to applicable law. 7. Situations Generally Not Eligible for Returns Subject to statutory consumer rights, we generally do not accept returns for: • Change of mind after successful delivery. • Products correctly delivered in good condition. • Products damaged due to improper storage or handling by the customer after delivery. • Incorrect shipping details provided by the customer. Products that have been opened or consumed will be assessed individually where a genuine quality, safety or manufacturing complaint is raised. 8. Contact Us For refund, replacement or return-related assistance: Healthsphere Wellness Private Limited Brand: Ultrapeak Email: info@healthssphere.com Phone / WhatsApp: +91 7807750994