Last Updated: 3 November 2026 At Ultrapeak, we want your hydration essentials to reach you without unnecessary delays. This Shipping & Delivery Policy explains how orders placed through our website are processed, dispatched and delivered. 1. Order Processing Once your order is successfully placed and payment is confirmed, our team will begin processing it. Orders are generally processed within: • Orders are generally processed within 1–2 business days. • Orders placed on Sundays or public holidays may be processed on the next working day. • An order confirmation will be sent to your registered email address or mobile number. Processing times may vary during promotional campaigns, high-demand periods or unforeseen operational circumstances. 2. Shipping and Delivery Timelines We aim to deliver orders within the following estimated timelines: Estimated delivery: 3–7 business days from dispatch, depending on the delivery location and courier availability. Delivery may take additional time for remote locations, areas with limited courier connectivity or locations affected by unforeseen circumstances. These timelines are estimates and are not guaranteed delivery dates. 3. Shipping Charges Applicable shipping charges, if any, will be displayed at checkout before the customer completes the purchase. Free shipping offers, promotional benefits or other delivery charges will be communicated clearly on our website. No undisclosed shipping charges will be added after an order is placed. 4. Order Tracking Once your order has been dispatched, tracking details may be shared through SMS, email or WhatsApp. Customers can use the tracking information provided to monitor their shipment until delivery. 5. Incorrect Shipping Information Customers are responsible for providing accurate: • Full delivery address. • PIN code. • Contact number. • Other necessary delivery information. If you notice an error after placing your order, please contact our support team immediately. We will make reasonable efforts to correct the information before dispatch, subject to operational feasibility. Delays or failed deliveries caused by incorrect or incomplete information provided by the customer may be outside our control. 

ULTRAPEAK6. Delayed or Failed Deliveries While we work with established logistics partners, delivery timelines may occasionally be affected by: • Adverse weather conditions. • Natural disasters. • Courier service disruptions. • Regional restrictions. • Public holidays. • Unforeseen logistical or operational circumstances. If your order is significantly delayed or marked as delivered but has not reached you, please contact our support team. We will coordinate with our logistics partner to investigate the issue and assist with an appropriate resolution. 7. Damaged or Tampered Shipments If your package arrives visibly damaged, tampered with or compromised, please: • Take photographs or videos of the package. • Retain the original packaging wherever possible. • Contact our customer support team within 48 hours of delivery, wherever reasonably possible. Our team will investigate the complaint and provide an appropriate resolution under our Refund & Return Policy and applicable consumer laws. 8. Multiple Shipments In certain circumstances, products from a single order may be shipped separately. If this happens, separate tracking information may be provided for each shipment. 9. Delivery Availability We currently aim to deliver across India, subject to courier serviceability. Delivery availability for a particular PIN code will be confirmed during checkout. 10. Contact Information For shipping, tracking and delivery-related assistance: Healthsphere Wellness Private Limited Brand: Ultrapeak Email: info@healthssphere.com Phone / WhatsApp: +91 7807750994